Post #1: Is Good Customer Service a thing of the past?!

Welcome to my Blog, I will be writing primarily about Customer Service “Good and Bad”.  I hope to share with you ideas and experiences related to Customer Service or lack there of.  Your opinions and comments are more than welcome, so feel free to share them with everyone! I received the worst customer service of my life today at LA Fitness in Rowlett, TX. After attempting to again get a billing issues resolved with LA Fitness for 2 months, I called to speak with Billing Manager on January 5, 2015 and was told the issues was resolved and even given a 1-month credit for my troubles.  As I entered LA Fitness in Rowlett, TX today I was politely told my membership is not active.  You can image my disappointment and disbelief as I thought the issue was resolved according to the Billing Manger on January 5, 2015. I requested to speak with the General Manager since the person at the counter could not figure out the issues.  Shawn S. the General Manger came to the counter to review the account and address my concerns and disappointment.  He also notice the notes from the Billing Manager and could not seem to pin point the problem except to tell me the Member Key Chain I have is expired and the Member Key Chain should be using belongs to Valencia King (my daughter).  At this point I request to go the General Managers desk to discuss my concerns and not have my business displayed in front of everyone checking in.  Shawn S. General Manager continued to look at my account history at the front contour at which time I called my husband Vincent King to tell him about the ongoing issues with LA Fitness not being resolved.  As Shawn S. the General Manager printed out my account history, I discontinued my call with my husband.  Instead of continuing the conversation and letting me know what if anything he found out, Shawn S. the General Manager laid the copies of my account history on the counter and walked away.  I’m thinking we are going to his desk and followed him.  He then turned around and said, “I’m done with you”.  I replied excuse me and explained to him that my time is valuable, it is my birthday and should not have to spend my time figuring out LA Fitness mistake. He made his rude comments about he cant do anything… and I can cancel the account or he can cancel it for me as his way of resolving the issues.  Shawn S. the General Manger said he felt since I was on the phone with my husband I was done with him.  Really!   I replied to him I will take this issue and his attitude up with corporate, he said “fine” as he followed my toward the door. After getting home and getting no exercise, I called LA Fitness Corporate Member Service Manger and spoke with Brain T.  who went over my account history and who also notice the call I made to Billing on January 5, 2015, he noticed the credit but also stated the account had not been updated. When I told him I was going to record the conversation moving forward he said he had to hang up… so you can record my conversation but I cant record yours.  Really!  So I called back and spoke with yet another Customer Service Manger John P. and was finally greeted with someone who seem concerned about my problem and wanted to help and when I say help it was a Win-Win for LA Fitness not my the disappointed customer.  Once again, I found myself explain that my time is valuable and asked if there would be any recompense for the agony of dealing with LA Fitness and their utter ineptitude and was basically told no. At this point my husband joined the conversation and said he will speak with John P later so that I could go on about my day and enjoy my birthday. Beside, John P.; all of the manager I have spoke with LA Fitness have been rude and disrespectful. After 2 months of me contacting LA Fitness to get this issues resolved I should not have been subjected to the torture and incompetence at LA Fitness. Readers: Now you tell me was this good customer service…

~ Mrs. SWK